Teradactyl^® Return Policies

At Teradactyl^®, we'd like to help you resolve a purchase problem as quickly and easily as possible. Provided you meet the terms and conditions listed below, you may make an exchange or return.

General Policies

· Shipping charges are non-refundable.

· All exchanges and returns require a Return Merchandise Authorization (RMA) number. Exchanges and credits cannot be processed without one.

· An RMA must be requested within 30 days of the original invoice date. Thereafter, all sales are final.

· The returned package must be received within 20 business days of the RMA issued date.

· All products are sold with their respective manufacturer's warranties. Please note that warranty periods and services vary by manufacturer and product.

· When returning product, we strongly recommend the use of a carrier that can track packages.

· You also assume responsibility for insuring the returned item.

· All items must be returned in "as new" condition in the original packaging and have all accessories, blank warranty cards, and owner's manuals.

· Please note all return conditions listed below, as applicable to your return.

· As part of our Buy with Confidence Guarantee, we do not charge any restocking fees.

Software Ordered Through Teradactyl^®

The software products available for order through the Teradactyl^® website (the "Software") are distributed on behalf of Teradactyl, LLC., which owns or has the rights to provide the software to you. The Software that you order through Teradactyl^® is subject to the terms and conditions of the end user license agreement accompanying such Software (the "End User License") between you and Teradactyl^® or you and the manufacturer of the software. All of your rights and remedies with respect to your order, purchase, possession and use of the Software are governed by the End User License agreements for their respective products. All maintenance, update, warranty, liability and any other obligations related to the Software ("Software Obligations"), if any, shall be as provided for in the Software Maintenance Agreement, or, if applicable, in accordance with a third partys' policies and procedures. Unopened software and opened TiBS software can be exchanged within 30 days of the invoice date. Opened software from manufacturers other than Teradactyl^®, will not be accepted for return at Teradactyl^® but may be accepted by the manufacturer.

How Do I Request a Product Return?

Choose on of these 3 easy methods:

1. Fill out the on-line RMA Request Form

2. Send your request via email to returns@teradactyl.com (Please include your order number)

3. You may contact our Customer Care department at (505) 242-1091 from 8 AM to 8 PM, Monday through Friday, EST

After Receiving Your Return Merchandise Authorization Number

Write your RMA number legibly on the return label. Return the entire package to:

Teradactyl, LLC. Attn: Returns 2301 Yale Blvd. S.E., Suite C-7, Albuquerque, NM 87106-4352

When Will I Receive My Credit?

When returning an item paid by check or money order, a refund check will be mailed within 10 business days from the time we received it.

When Will I Get My Replacement Product?

When exchanging an item, you will be sent a replacement item and a new tracking number once Teradactyl^® receives and approves the returned item.