OnSite
Services
Teradactyl
offers OnSite services for client installations, configuration,
and training. With this option, Teradactyl will send engineers
and training support staff to your facilities to expedite the
setup and configuration of new TiBS servers. Changes in configuration,
such as the addition of new operating system clients, can be facilitated
by hiring Teradactyl engineers to visit your site and quickly
make changes to your system(s). Training or retraining of your
staff in the use of TiBS is also available at your location. Teradactyl
is always willing to provide "refresher training" for
interested clients. This is quite valuable if your organization
has recently restructured, lost staff, or added additional personnel.
Lesson plan topics can be determined by Teradactyl or submitted
by the client.
In
larger installations, Teradactyl recommends intensive OnSite training
for at least two employees during the initial deployment of TiBS
for a period of one to three weeks depending on the size of the
facility. During that time, a combination of training sessions
and work on the deployment of the backup server(s) will help to
ensure that staff members are properly prepared for the full deployment
of TiBS over the next several weeks. Once the intensive OnSite
training is completed, on-going training may continue via e-mail
and phone requests to Teradactyl support staff. The two primary
staff members may then train other staff members in appropriate
sub-functions such as installing windows clients or resolving
AFS backup errors as appropriate. TiBS Standard Maintenance provides
for two primary contacts, so this is the minimum number recommended
for the intensive training session. If an alternate maintenance
contract is selected, with a provision for additional site contacts,
we recommend scheduling them for training as well. This program
includes training for up to eight people.
