Unscheduled
Incremental Support Units (Business Hours*)
Customers
without a current annual maintenance agreement can contact Teradactyl
technical support engineers during Business Hours*
only, by purchasing Unscheduled Incremental Support Units. The
targeted initial response time for Unscheduled Incremental Support
Units are listed in our support
section. The price for Unscheduled Incremental Support Units
is $200.00 USD per hour billed in fifteen (15) minute increments,
with a $200.00 USD minimum. Please contact Teradactyl or your
authorized sales representative for more information.
Scheduled
Support Units
If
you require additional support during certain times of the day
or week (even off hours) and know in advance, scheduled support
units may be just what you need. Perfect for system upgrades and
migration to new platforms. Customers without an annual maintenance
agreement, or those with maintenance plans that do not cover the
time that you wish to schedule, can contact Teradactyl technical
support engineers by purchasing Scheduled Support Units.
Units
are reserved in eight (8) hour increments. The customer purchases
scheduled support blocks for a $100.00 non-refundable fee. This
fee provides for one (1) hour response time during the reserved
time window and includes one (1) free hour of technical support
with each block purchased. Additional hours of technical support
within the scheduled time can be purchased at $100.00 USD per
hour billed in fifteen (15) minute increments. Additional scheduled
support blocks can be purchased to further extend standby coverage.
This program is available at any time including weekends and Teradactyl
recognized holidays. This program offers significant savings over
Unscheduled Incremental Support Units and may be a cost effective
alternative to a plan upgrade. These hours must be reserved at
least two weeks prior to scheduled coverage.
