Teradactyl
has four annual software maintenance
plans; standard, silver, gold, and platinum. Each of these
plans includes automatic version upgrades to the True incremental
Backup System in addition to minor release updates. The maintenance
plans permit a site to select the level of support response times
and site contacts, which are required.
Standard
support provides two site contacts with twelve (12) hour support
windows Monday through Friday, excluding Teradactyl holidays.
Sites with significantly greater service level requirements can
have an unlimited number of support contacts and access to technical
support twenty four (24) hours a day, seven (7) days a week, three
hundred and sixty five (365) days a year.
All annual
software maintenance plans provide for twelve (12) hour support
windows Monday through Friday, excluding Teradactyl holidays.
Customers can have more support contacts or purchase extended
hours support with our premium support plan levels. Customers
receive unlimited phone, e-mail, and remote administration support
for a designated number of support contracts which vary by the
type of plan chosen. Customers on annual software maintenance
plans also receive free bug fixes, software updates, and enhancements
in addition to FREE version upgrades when available.
